On todays market there is a lot of competition concerning a product or a service, the need for companies to change it's way of business is inevitable, that's why it's so important to choose the right tools to drive a successful business. One of those tools is the ERP (Enterprise Resource Planning), "the most important development in the corporate use of information technology "(Devemport , 1998). There are a handful of products available that offer these services. The need for selecting this part of an organization is crucial.

Companies like ADP, Microsoft Dynamics, Sap, Lawson, Syspro, and many more, fight to offer their companies what they need. Which is help automate and stream line financial, customer relationships and supply chain process. In order to implement a success ARP system, there is the need to research the CSF's (Critical Success Factors), but here are some of the CSF's according to H. Ankkerman in his study on vicious and virtuous cycles in ERP implementation. Top management support, project team competence, interdepartmental co-operation, clear goals and objectives, project management, interdepartmental communication, management of expectation, project champion, vendor support and more.., but to him the most important of these are :

That way we can implement the right system and run it succefully, but also without the customer there is no business. According to a study by Yuling Fang, City University of Hong Kong, we learn that there is a level of concern a customer has when shopping online, "Fears" surrounding the internet as a place to do business still hinders the use of it for e-commerce purposes, but the presence of a reputable agent might in some manner mitigate this risk. We have to offer security along with the product and a sense of responsibility when handling customers information, that's why many organizations have implemented different security systems (company polices, software, passwords, and biometrics) to prevent any lack of distrust from their customers.

So we can see that as much as we want easy access to the customers and manageble information for our employees and vendors, implementing a new ERP system will not work if we do not choose the right ERP software, improve the communication and co-operation between the different departments and vendors, have the total support from the management and have the right security systems in place for our organization and customers, that way we will have the trust and confidence to deliver or products and services for a successful business.