Is Windows Vista really a failure?

Abraham Zurita               September 24, 2009 Pondering Blog Week 4^th
 

  The question that comes to my mind: Is Windows Vista really a failure? I read on an article by Harry McCracken, from techologizer said "people still uses windows XP because is a better operating system. 63 % of people that visit technologizer on a windows pc do so, on windows XP, versus 37 % who uses Vista". Even do there are many conflicts between the questions on rather if it is a failure or not, many people agree that it was a lack of marketing and a bad product itself from Vista that drove Microsoft to launch a new operating system, Windows 7 which in any case, actually, people are waiting anxiously for it. I wonder why an organization so big and with so many resources did little to fix or resurrect Vista; we will have to look at the company history, business practices, tactics and marketing to come to a conclusion.

It is my opinion that Microsoft thinks they can just foist anything they want on users. The Vista era didn't really make an impact, other than to tick off a lot of users like Mr. Steve W. a CIO Blogger said: "Our Company in all fairness tried it. It crashed our computers repeatedly, and is slow and inefficient. It is our opinion that this program was change for change sake. We had to dump vista and return to XP with which we never had problems. In fact, we had to dump one computer because of the vista danger. We have made corporate decisions to switch to Mac. Their systems work so much more efficiently." So, more and more there are costumers that are thinking on the "other" options' to OS, and that, could mean big trouble for Microsoft. Mac can take this to their advantage and push their products to angry costumers of Vista and gain a whole wide market for their benefit.

That s why there is an important part of any business and it is call Feedback and customer service, to prevent the loss of customer trust and sales. This two are great tools to gather information or database, and quickly establish a way to improve the product or fix it, for the customers' sake. I think Microsoft forgot their clients and abandon them in the limbo of Vista. Since they did not have a good system or database in place to hear their customers complains and resolved them. That's way there is many dissatisfaction and criticism for Vista. They did not use the information, apply it to a good database or analyzed. So that they could portrait Vista as the best OS in the market, but the Windows Vista era never happen. That's why, in my opinion windows Vista is a failure.